After working as a processor for a couple of years, I moved onto a loan officer team for a short period of time until landing back in processing as a trainer. Later, I moved into a manager and then director role over mortgage processing and fulfillment. Due to TruHome’s strategic initiatives, I somehow got lucky enough to land a full-time gig as Director of Operations Analysis, which is a fancy term for evaluating current processes and systems usage and looking for areas of improvement through system enhancements and new technology. I love that I am ALWAYS learning something new in my current role.

My co-worker Ty Crooker is basically a genius. We had been researching and demoing loan optimization and mortgage workflow platforms for several weeks, and we were starting to lose hope that anything like inflooens existed. Inflooens came up during one of Ty’s internet searches, and we submitted a request for a demo. The rest is history!

Inflooens will transform literally every aspect of daily work. Processors will no longer have to go hunting and pecking for the next priority, re-working and evaluating files daily to provide status updates. This isn’t just about having a digital checklist available (that, by the way, can be maintained and updated in real time by training and management as guideline changes and adjustments to workflow are made). Inflooens will transform the quality and efficiency of communication with borrowers and third-party providers. It will give complete visibility to all roles within the organization as to the very specific details of the status of each task – when was an item ordered, by who, where the order was sent and via what delivery method, when the document was then received, whether or not it was complete, the errors or issues that the documentation had, the revisions that were needed, who requested the revisions, etc. The same details are then also present for borrower items. There is no more guesswork. There are no more hidden details buried in disjointed systems. Managers are no longer copying and pasting pieces of reports, taking snip its of pipeline views, typing out daily requirements for their entire loan team. Because of the finite details of task and borrower condition tracking, each processors prioritization and to-do list for the day are available in real time and curated just for them! Out of office coverage and capacity planning are actually simple and meaningful! Collaboration and escalations are handled within minutes. Communication with anyone is templated, beautifully crafted, painless, and documented in one place. It’s a complete and total game changer for everyone.