Everything inflooens can do
A complete index of Luna AI features, platform modules, and integration capabilities. One platform, one source of truth.
17 AI capabilities
Luna's intelligence, organized by function.
Loan Analysis
Real-time analysis of credit, DTI, LTV, and loan characteristics
Guideline RAG
Semantic search across 5 agency guidelines with citations
Anomaly Detection
20+ anomaly types detected automatically across pipeline
Approval Prediction
6-factor scoring model predicts underwriter approval probability
Conversation Memory
Follow-up questions maintain context within session
Agentic Tools
11 dynamic tools for real-time data queries from Salesforce
Condition Analysis
Parse and analyze loan conditions, suggest resolutions
Role-Based Insights
Different insights for LOs, processors, and managers
20+ anomaly types Luna catches
Organized by category.
Timing
- Rate lock expiration
- Stale credit report
- Milestone delays
- Document expiration
Data Quality
- Missing required fields
- Inconsistent data
- Co-borrower gaps
- Employment gaps
Compliance
- DTI threshold breach
- LTV limit exceeded
- Income verification gaps
- Asset documentation
Communication
- No contact in 48+ hours
- Unreturned messages
- Missing follow-ups
- Borrower unresponsive
6 platform modules
The unified platform that makes Luna possible.
Lead Management
- Lead capture and routing
- Source attribution tracking
- Lead scoring and qualification
- Duplicate detection
- Lead-to-loan conversion
- Marketing campaign tracking
Loan Operations
- Full loan lifecycle tracking
- Milestone management
- Condition tracking and clearing
- Document management
- Task assignment and tracking
- Underwriter communication
Message Center
- Two-way SMS messaging
- Email with tracking
- Unified communication history
- Template management
- Scheduled messages
- Auto-logging to records
Credit Hub
- Multi-provider credit pulls
- Soft and hard pull support
- Automatic failover
- Credit report parsing
- Score tracking over time
- Luna credit analysis
Pipeline Analytics
- Real-time pipeline dashboards
- Conversion funnel analysis
- LO performance metrics
- Source ROI tracking
- Pull-through rates
- Custom report builder
Encompass Sync
- Bidirectional real-time sync
- 500+ field mapping
- Conflict resolution
- Event-driven architecture
- Sync status monitoring
- Error handling and retry
Native and custom integrations
Connect everything without fragmentation.
| Integration | Type | Status |
|---|---|---|
| Encompass | LOS | Native |
| Credit Providers | Credit | Native |
| SMS Gateway | Communication | Native |
| Email Service | Communication | Native |
| Calendar Sync | Productivity | Native |
| Document Storage | Documents | Native |
| REST APIs | Custom | Available |
| Webhooks | Custom | Available |
Platform scale
Built for enterprise
Salesforce Native
Runs entirely in your Salesforce org
SOC 2 Aligned
Security practices aligned with SOC 2
Role-Based Access
Full CRUD/FLS enforcement
Full Audit Trails
Complete visibility into all actions
Want to see these capabilities in action?
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